FAQ

These answers cover common questions about ordering from Nalgene.

How do I place an order?

Select an available product and its options, add it to the cart, and complete checkout with accurate contact, billing, and United States shipping information.

What currency and payment cards are supported?

Checkout uses United States dollars (USD). Eligible Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover cards are supported. Installments, cryptocurrency, or other methods are available only if shown at checkout.

How long does processing take?

Processing takes 1–2 business days. The business-day cutoff is 5:00 PM Eastern Time (ET); a later order starts processing the next business day.

Where do you ship, and is shipping free?

We ship only within the United States. All United States orders receive free standard shipping with no minimum purchase.

How long does transit take?

Carrier transit normally takes 4–6 business days after the separate 1–2 business-day processing period.

Will I receive tracking?

Yes. A tracking number is provided after shipment and may take a short time to update after the carrier’s first scan.

Can I cancel an order?

You may request cancellation before shipment. After shipment, the order is handled under the Refund Policy. Cancellation is effective only after we confirm it.

What is the return policy?

You may request a return for any reason within 30 days after delivery. We pay eligible return shipping, including change-of-mind returns, and provide a free prepaid return label. There is no restocking fee.

Do you offer exchanges?

Yes. Contact us during the 30-day return period to confirm availability and receive a prepaid label.

How are refunds issued?

After receipt and inspection, an approved refund is returned to the original payment method. It normally appears 5–10 business days after issuance, depending on the bank or card issuer.

What if an item is damaged, defective, incorrect, or incomplete?

Contact us with the order number and a description. Photos are helpful when practical. We pay return shipping and arrange an appropriate remedy. Ordinary exceptions for customized goods, Final Sale goods, gift cards, or opened hygiene-sensitive products do not limit these remedies.

Will sales tax be charged?

Applicable sales tax is collected where required by law and shown at checkout.

How do I contact customer service?

Email Support@Nslgena.shop, call (410) 335-6471, or write to 1796 E 10th St, Sioux Falls SD 57103, United States. Hours are Monday to Friday, 9:00 AM–5:00 PM Eastern Time (ET).