Shipping Policy

Nalgene ships only within the United States. This policy separates order processing from carrier transit so the total estimate is clear.

Free United States Shipping

Every United States order receives free standard shipping with no minimum purchase requirement. We do not ship outside the United States.

Business-Day Cutoff

Our cutoff is 5:00 PM Eastern Time (ET), Monday through Friday. An order submitted after the cutoff begins processing on the next business day. Applicable holidays are not business days.

Processing Time: 1–2 Business Days

Processing normally takes 1–2 business days and covers payment review, order preparation, packing, and carrier handoff. Processing time occurs before transit and is not part of the 4–6 business-day carrier estimate.

Transit Time: 4–6 Business Days

After the carrier receives the package, standard transit normally takes 4–6 business days. Carrier disruptions, severe weather, high seasonal volume, or other circumstances outside reasonable control may cause delays.

Tracking

We provide a tracking number after shipment. Tracking is sent to the contact information supplied at checkout and may take a short time to update after the first carrier scan.

Address Changes

Review the address carefully before ordering. Contact us immediately about a correction. We will try to help before carrier handoff, but an address change cannot be guaranteed once processing has advanced.

Lost, Delayed, or Damaged Packages

If tracking stalls for an unusual period, a package appears lost, or the order arrives damaged, contact us with your order number. We will review the carrier information and help arrange an appropriate resolution. Return shipping for damaged, defective, incorrect, or incomplete goods is paid by us.

Cancellations and Taxes

An order may be canceled before it ships; after shipment, the Refund Policy applies. Applicable sales tax is collected where required by law and displayed at checkout.