Refund Policy

This Refund Policy explains the 30-day return, exchange, cancellation, and refund process for purchases from Nalgene.

30-Day Returns for Any Reason

You may request a return for any reason within 30 days after the date the order is delivered. Return the product with its included parts and any available original packaging. Reasonable handling needed to inspect an item does not by itself disqualify an otherwise eligible return.

Start a Return

Before mailing anything, email Support@Nslgena.shop or call (410) 335-6471 with your order number and the item involved. We will confirm the request, provide return instructions, and issue a free prepaid return label.

The default return address is:
Nalgene
1796 E 10th St, Sioux Falls SD 57103, United States

Only use a different destination if our team provides another verified return address for your specific request.

Return Shipping and Restocking Fees

We pay return shipping for every eligible return, including a change-of-mind or other no-reason return. We also pay return shipping for damaged, defective, incorrect, or incomplete orders. Eligible customers receive a free prepaid return label. There is no restocking fee.

Damaged, Defective, Incorrect, or Incomplete Items

Contact us promptly with the order number and a description of the issue. Photos are helpful when practical. We will arrange an appropriate remedy—such as replacement, exchange, or refund—without charging return shipping.

Exchanges

Exchanges are available during the same 30-day period. Contact us to confirm availability and obtain a prepaid label. If the requested replacement is unavailable, we will offer another appropriate option or refund the original payment method.

Ordinary Return Exceptions

Customized or personalized goods, clearance or Final Sale items, gift cards, and opened intimate, personal-care, or hygiene-sensitive products are not eligible for an ordinary no-reason return. These exceptions do not limit any remedy for a product that arrives damaged, defective, incorrect, or incomplete.

Inspection and Refund Timing

After we receive and inspect the return, we will notify you of the outcome. An approved refund is issued to the original payment method. After issuance, the refund usually appears within 5–10 business days, depending on the bank or card issuer.

Order Cancellations

You may request cancellation before the order ships. Contact us quickly; the cancellation is effective only when we confirm it. Once an order has shipped, it must be handled through this return process.