Payment Policy

This Payment Policy describes checkout and card processing for purchases from Nalgene.

Checkout Currency

Prices, order totals, and refunds are displayed and processed in United States dollars (USD), unless checkout clearly states otherwise.

Accepted Credit and Debit Cards

Checkout supports eligible cards issued through Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. Acceptance may depend on the issuer, billing location, and the payment options actually available through Shopify checkout.

We do not claim to accept installment payments, cryptocurrency, or another payment method unless it is visibly enabled at checkout.

Authorization and Order Review

Submitting an order allows the payment provider to authorize the transaction and may create a temporary hold. We may review payment, inventory, address details, pricing errors, or suspected fraud before accepting an order. If an order is canceled after a charge is collected, the appropriate amount is returned to the original payment method.

Billing Details and Declines

Provide accurate cardholder, billing, and contact information. A bank or processor may decline payment because of incorrect details, insufficient funds, authorization limits, geographic restrictions, or security controls. Contact the issuer for information about its decision.

Payment Security

Payments are handled through Shopify and the payment providers displayed at checkout. We use reasonable safeguards, but no internet transmission or electronic storage system can be guaranteed completely secure.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected. Banks and card issuers usually take 5–10 business days after issuance to post the refund.

Taxes

Applicable taxes are collected where required by law and displayed during checkout. We do not guarantee that every transaction or region is exempt from tax.